Residents
Find support, report an issue, and access useful guidance for your home and tenancy.
If you are unsure where to start, use the options below to find the right next step.
Report an Issue
Use these routes to report repairs, emergency problems, anti-social behaviour, neighbour issues or communal area concerns.
Emergency repair? Call 01962 790588.
Report Repairs & Emergencies
Report a property repair, check what counts as an emergency, and find out who is responsible for different repairs.
Report repairs & emergenciesReport Anti-Social Behaviour, Neighbour & Communal Issues
Get guidance on anti-social behaviour, noise, neighbour disputes, parking, bin stores and shared communal areas.
Resident Support Hub
If you are struggling with rent, bills, food, benefits or essentials, please contact WHT early. These links may also help you find trusted support.
Struggling to pay rent
If you are finding it difficult to keep up with rent payments, please contact us first. We are here to help find a solution. You can also seek independent advice.
Debt & budgeting advice
Free, confidential, and impartial advice to help you manage your money, reduce debt, and plan a sustainable budget.
Benefits & income support
Ensure you are receiving all the financial support you are entitled to. Use calculators and find local assistance.
Utility bills & energy saving
Tips and grants to help lower your energy usage and manage utility costs effectively during colder months.
Food & essentials
Local food banks and community pantries providing emergency food parcels and everyday essentials for those in need.
Local council & Emergency help
For urgent assistance, crisis support, or broader local council services.
Disclaimer: These links are provided as helpful signposting. Winchester Housing Trust cannot control external websites or the advice provided by these independent organisations.
Looking for resident updates?
Read the latest service updates, resident guidance and community notices.
View News & Updates