Report an issue

Repairs

Request a repair to your property

Communal Areas

Report a communal area issue

Antisocial Behaviour

Report antisocial behaviour

Our service standards

As part of our service to tenants we will:

  • Aim to acknowledge all online, email and telephone enquiries within two working days and let you know the course of action we will be taking. (please note this will differ at the weekends when we only take emergency calls).
  • If your repair or fault is considered urgent one of our contractors will be with you within 24 hours. Examples of urgent repairs are:-
    a. Lack of hot water or heating
    b. Severely leaking pipes which could cause water damage
    c. An electricity failure
    d. An issue affecting the security of your property
    e. A repair that is deemed necessary to avoid the risk of injury to people or damage to buildings and property
    If your repair is not urgent we will contact you to explain what category your repair falls into and what timescale you can expect in order to have someone out to look at it
  • Once our contractor has been appointed we will contact you to discuss access and appointment dates and times. We will also check that you are happy for us to pass on your contact details so that the contractor can liaise with you directly if necessary. We might also ask whether there are any health issues or factors which the contractor will need to take into consideration. We will do what we can to accommodate your availability for access to resolving the fault or repair to your home.
  • Your gas boiler by law requires checking every year and we will liaise with you a month or so before it is due, so that we can arrange to have this carried out.