Repairs & Emergencies
Report a repair, check what counts as an emergency, and find out who is responsible for different repairs.
If there is an emergency repair, please call WHT rather than using an online form.
Emergency repair? Call 01962 790588.
Out-of-hours calls are forwarded to duty staff.
What counts as an emergency?
Heating & Water
Total lack of hot water or heating during winter months.
Plumbing
Severely leaking pipes that cannot be contained.
Electrical
Complete electricity failure across the entire property.
Security
Insecure external doors or ground floor windows.
Structural
Immediate risk of injury or significant building damage.
If you are unsure whether something is an emergency, please contact WHT.
Non-emergency repairs
These are repairs that are required to maintain your home but do not pose an immediate risk to your safety or the building's structure.
- Minor plumbing leaks (e.g., dripping taps)
- Repairs to small fixtures and fittings
- Routine maintenance tasks
- Issues causing inconvenience but no safety risk
Repair responsibilities
Some repairs are usually WHT’s responsibility, while some minor repairs are usually the resident’s responsibility. This checker is general guidance only and may depend on your tenancy agreement, the cause of the issue and the specific circumstances.
*This is general guidance only. Responsibility may depend on your tenancy agreement, the cause of the issue and the specific circumstances.
Before you report
Report a repair
Note: For emergencies, please call 01962 790588 rather than waiting for a form response.
What happens next
WHT reviews your report
WHT confirms the category and next step
A contractor may contact you to arrange access
WHT or the contractor will explain the expected timescale
Service Standards
WHT aims to acknowledge online, email and telephone enquiries within two working days. If a repair is considered urgent, a contractor will be in touch within 24 hours. Weekend arrangements may differ because only emergency calls are taken.