Renting a property with Winchester Housing Trust

Winchester Housing Trust has over 50 rental properties in its portfolio consisting of 1 bedroom flats, 2 bedroom and 3 bedroom houses. Our main groups of properties are located in Wales Street and Colson Road in Winnall. We also have units in Micheldever, Kingsworthy and Sutton Scotney.

The Trust allocates properties to those who are registered with the Hampshire Home Choice scheme. You can check your eligibility and apply on the register by contacting Winchester City Council. If you are eligible for Universal Credit or Housing Benefit this is accepted by WHT.

Winchester Housing Trust is committed to maintaining its properties to a high standard and we are constantly updating and improving the quality of the housing provided.

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Our service standards

As part of our service to tenants we will:

  • Acknowledge all online, email and telephone enquiries within one working day and let you know the course of action we will be taking. (please note this will differ if at the weekends when we only take emergency calls).
  • If your repair or fault is considered urgent one of our contractors will be with you within 24 hours. Examples of urgent repairs are:-
    a. Lack of hot water or heating
    b. Severely leaking pipes which could cause water damage
    c. An electricity failure
    d. An issue affecting the security of your property
    e. A repair that is deemed necessary to avoid the risk of injury to people or damage to buildings and property
    If your repair is not urgent we will contact you to explain what category your repair falls into and what timescale you can expect in order to have someone out to look at it
  • Once our contractor has been appointed we will contact you to discuss access and appointment dates and times. We will also check that you are happy for us to pass on your contact details so that the contractor can liaise with you directly if necessary. We will also ask whether there are any health issues or factors which the contractor will need to take into consideration. We will do what we can to accommodate your availability for access to resolving the fault or repair to your home.
  • Your gas boiler by law requires checking every year and we will liaise with you a month or so before it is due, so that we can arrange to have this carried out.