ASB, Neighbour and Communal Issues

Report anti-social behaviour, neighbour concerns, noise issues, parking problems, bin store concerns or communal area issues.

WHT will review reports sensitively and objectively. We are committed to maintaining safe, peaceful communities for all our residents.

Anti-social behaviour (ASB)

ASB covers a wide range of unacceptable activity that causes harm to an individual, to their community or to their environment. This could be an action by someone else that leaves you feeling alarmed, harassed or distressed.

Immediate Danger: If there is immediate danger to people or property, or a crime is in progress, please contact the police first on 999. For non-emergencies, call 101.

Noise nuisance

Persistent loud music, shouting, or banging.

Harassment

Verbal abuse, intimidation, or threats.

Vandalism

Damage to property or graffiti.

Safety concerns

Drug use, dealing, or dangerous behaviour.

Noise and neighbour disputes

Everyday living noise (like footsteps, washing machines, or children playing) is not usually considered ASB. However, persistent and unreasonable noise can be. If you are experiencing issues with a neighbour, follow these steps:

1

Keep a record

Log the dates, times, and details of the incidents using a diary sheet.

2

Speak to them

If you feel safe doing so, politely let your neighbour know how their behaviour is affecting you.

3

Report it

Your council's environmental health team can investigate noise nuisance. Report it to your council, or contact WHT using the form below.

4

Review

We will review your report, discuss it with you confidentially, and advise on next steps.

When environmental health can help

Environmental health deals with noise that counts as a statutory nuisance, such as persistent loud music, machinery, or alarms.

  • investigate your complaint
  • monitor the noise, often with recording equipment
  • serve a legal notice on the person responsible

If we are not able to resolve your case, we will direct you to environmental health and support your report where we can.

Report a noise nuisance to your council on GOV.UK

Still not resolved?

We can offer mediation to help resolve issues between neighbours.

Contact us
Resolving neighbour disputes on GOV.UK

Advice on mediation, landlords, and taking further action

Parking issues

Report issues related to parking in WHT properties or communal areas.

  • Vehicles blocking access routes or driveways
  • Unauthorised parking in allocated spaces
  • Abandoned or untaxed vehicles
  • Parking on grass verges

Disclaimer: If your issue falls out of the scope of WHT’s responsibility, we will advice you accordingly

Report a parking issue

Bin stores & communal areas

Help us keep shared spaces clean, safe, and pleasant for everyone.

  • Fly-tipping or bulky waste dumping
  • Items blocking communal hallways or fire exits
  • Misuse of bin stores or recycling areas
  • Damage to communal lighting or doors
Report a communal area issue

Report an issue

Important: If there is immediate danger to people or property, or a crime is in progress, please contact the police first on 999. For non-emergencies, call 101.

Please provide as much detail as possible about what happened, who was involved, and how it affected you.
Important Information

What happens next?

1

Review

WHT will review your report carefully.

2

Contact

We may contact you for more information or clarification.

3

Action

WHT considers the most appropriate response and action to take.

4

Feedback

WHT explains the next step where possible and appropriate.

Confidentiality: We handle all reports with strict confidentiality. We will not reveal your identity to the person you are reporting without your explicit permission.

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